05
Oct

Dear Valued Customers,

As we celebrate Customer Service Week 2026, the Management of Rwanda Energy Group (REG) expresses our sincere appreciation for your continued trust, partnership and confidence in our services.

You are at the heart of everything we do. Every connection we make, every service we provide, and every improvement we pursue is ultimately about serving you better and contributing to a more productive and prosperous Rwanda.

This week gives us an opportunity not only to celebrate our customers but also to listen, reflect, and renew our commitment to excellent, reliable, responsive, and customer-centred service.
We recognize that you expect more from us—and rightly so. We are committed to continuously improving the way we serve you, making our services more accessible, responding to your concerns more promptly, and providing clear and timely information about our services

We value your feedback. Your compliments help us know what we are doing well, while your concerns and suggestions help us identify where we need to improve. Continue to challenge us and share your experience with us. Your voice matters!

As we celebrate this special week, we wish to assure you that customer service is not just an activity for one week. It is a commitment that we must live by every day.

Thank you for choosing REG, for trusting us, and for being our valued partners in powering Rwanda’s development.

Happy Customer Service Week 2026!

REG MANAGEMENT