New Connection Process

NEW CONNECTION PROCESS

To get a new connection, the customer must fulfil the following preconditions:

  • Fill the Service Application Form (online or hard copy) and provide the requisite information (i.e.: legal name of applicant, service address, mailing address, work phone number, mobile phone number, PLUS the name, address and phone number of a personal reference);
  • Provide all necessary attachments (ID card/passport, proof of ownership/land title);
  • Make Full payment OR negotiate payment in instalments for service connection (as per the new connection policy);
  • Provided any other information REG may need;

The following timeframes for connection of service shall apply:  

LV Connection: 

Category

Conditions

Distance(M)

Connection Fee (Frw)

Additional Charges (Frw)

Duration (days)

LV connection

With existing Infrastructure

≤ 37

56,000

Nil

Within 4 (working days)

LV extension

With existing Infrastructure

> 37 - 50

56,000

Cost of extension

Within 4 (working days)

LV extension

Line extension required

>50 – 100

56,000

Cost of extension

Within 4 (working days)

LV extension

Line extension required

>100 – 800

56,000

Cost of extension

10 (working days)

 

MV Connection (0-100m)

Category

Transformer Capacity (kVA)

Distance (100M – 1km)

Connection Fee (Frw)

Duration (days)

Small industries(e.g. maize grinding, wood finishing, etc.,)

25–50

100M – 1km

Cost of extension

20 Working days

Medium industries(e.g. three star hotels, bakery, small pumping stations, etc.,)

100–250

 

100M – 1km

Cost of extension

20 Working days

Large industries(ex: five star hotels, complex commercial buildings, big water pumping stations, stadiums, higher institutes of education)

400–1,600

 

100M – 1km

Cost of extension

20 Working days

 

MV extension (100M – 5km)

Category

Transformer Capacity (kVA)

Distance (100M – 1km)

Connection Fee (Frw)

Duration (days)

Small industries

 

25–50

 

100M – 1km

Cost of extension

20 Working days

Medium industries

 

100–250

 

100M – 1km

Cost of extension

20 Working days

Large industries,

 

400–1,600

 

100M – 1km

Cost of extension

20 Working days

Industrial zones and integrated business centres (Udukiriro)

Not require a transformer

Within the boundaries of the integrated business centres (Udukiriro)

Will base on the quotation

2 Working days

Industrial zones and integrated business centres (Udukiriro)

Need of transformer of any size

Within the boundaries of the integrated business centres (Udukiriro)

Will base on the quotation

5 Working days after the customer presents proof of payment and when the transformer stand/cabin is already constructed and available by the day of his application.

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