New Connection Process
NEW CONNECTION PROCESS
To get a new connection, the customer must fulfil the following preconditions:
- Fill the Service Application Form (online or hard copy) and provide the requisite information (i.e.: legal name of applicant, service address, mailing address, work phone number, mobile phone number, PLUS the name, address and phone number of a personal reference);
- Provide all necessary attachments (ID card/passport, proof of ownership/land title);
- Make Full payment OR negotiate payment in instalments for service connection (as per the new connection policy);
- Provided any other information REG may need;
The following timeframes for connection of service shall apply:
LV Connection:
Category | Conditions | Distance(M) | Connection Fee (Frw) | Additional Charges (Frw) | Duration (days) |
LV connection | With existing Infrastructure | ≤ 37 | 56,000 | Nil | Within 4 (working days) |
LV extension | With existing Infrastructure | > 37 - 50 | 56,000 | Cost of extension | Within 4 (working days) |
LV extension | Line extension required | >50 – 100 | 56,000 | Cost of extension | Within 4 (working days) |
LV extension | Line extension required | >100 – 800 | 56,000 | Cost of extension | 10 (working days) |
MV Connection (0-100m)
Category | Transformer Capacity (kVA) | Distance (100M – 1km) | Connection Fee (Frw) | Duration (days) |
Small industries(e.g. maize grinding, wood finishing, etc.,) | 25–50 | 100M – 1km | Cost of extension | 20 Working days |
Medium industries(e.g. three star hotels, bakery, small pumping stations, etc.,) | 100–250
| 100M – 1km | Cost of extension | 20 Working days |
Large industries(ex: five star hotels, complex commercial buildings, big water pumping stations, stadiums, higher institutes of education) | 400–1,600
| 100M – 1km | Cost of extension | 20 Working days |
MV extension (100M – 5km)
Category | Transformer Capacity (kVA) | Distance (100M – 1km) | Connection Fee (Frw) | Duration (days) |
Small industries
| 25–50
| 100M – 1km | Cost of extension | 20 Working days |
Medium industries
| 100–250
| 100M – 1km | Cost of extension | 20 Working days |
Large industries,
| 400–1,600
| 100M – 1km | Cost of extension | 20 Working days |
Industrial zones and integrated business centres (Udukiriro) | Not require a transformer | Within the boundaries of the integrated business centres (Udukiriro) | Will base on the quotation | 2 Working days |
Industrial zones and integrated business centres (Udukiriro) | Need of transformer of any size | Within the boundaries of the integrated business centres (Udukiriro) | Will base on the quotation | 5 Working days after the customer presents proof of payment and when the transformer stand/cabin is already constructed and available by the day of his application. |
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