Facts & Figures Details

Total Number of On-grid Connections

Period: January 2023
  • 1,396,190 Value

To get a new connection, the customer must fulfil the following preconditions:

•    Fill the Service Application Form (online or hard copy) and provide the requisite information (i.e.: legal name of applicant, service address, mailing address, work phone number, mobile phone number, PLUS the name, address and phone number of a personal reference);
•    Provide all necessary attachments (ID card/passport, proof of ownership/land title);
•    Make Full payment OR negotiate payment in instalments for service connection (as per the new connection policy);
•    Provided any other information REG may need;

The following timeframes for connection of service shall apply for the LV connection:  

Category

Conditions

Distance(M)

Connection Fee (Frw)

Additional Charges (Frw)

Duration (days)

LV connection

With existing Infrastructure

≤ 37

56,000

Nil

Within 4 (working days)

LV extension

With existing Infrastructure

> 37 - 50

56,000

Cost of extension

Within 4 (working days)

LV extension

Line extension required

>50 – 100

56,000

Cost of extension

Within 4 (working days)

LV extension

Line extension required

>100 – 800

56,000

Cost of extension

10 (working days)

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