REG at a glance
472.95MW
Installed generation capacity
88.3%
National electricity access rate (grid + off-grid)
1,158km
Transmission network length
1,820,646
Clean cooking stoves disseminated
Customer service
Check an outage in your area
Search current and planned electricity interruption notices by location.
Immediate actions
Quick Services
Access the most requested REG and EUCL services through one consistent gateway.
Online Services
Access REG's online customer service portal to apply for services, manage requests and get support digitally.
Open online services (opens in a new tab)Available in the portal
- New connection
- Title transfer
- Electricity purchases & receipts
- Prepaid arrears
- Meter faults
- No power supply
- Customer complaints
- Other customer requests
Outage Center
Service Status
Latest published electricity interruption notices from Rwanda Energy Group.
No planned outages published
There are no future interruption notices at this time.
Public communication
View all news News & Insights
Latest approved updates, developments and corporate announcements.
Energy awareness
Understand and manage your electricity use
Practical tools and guidance on electricity costs, environmental impact and safe energy use.
Available
Bill Estimator
Estimate your monthly electricity cost based on customer category and consumption.
Open estimator
Estimate available
Carbon Footprint
Estimate the emissions associated with your electricity consumption.
Learn more
Guidance
Safety & Efficiency
Learn practical ways to use electricity safely and reduce unnecessary energy consumption.
View guidanceProcurement
Tenders
Latest procurement opportunities, clarifications and official links.
EDCL
CLOSED
REG WEBSITE - NOTICE ONLY
Purchase of Fifteen (15) Electrical Vehicles
EDCL
CLOSED
REG WEBSITE - NOTICE ONLY
Hiring a Consultancy Firm to Conduct Valuation of Properties/Assets for Electrification Projects under a Framework Contract
REG Sports
Open Sports PortalPowering the game
Dedicated coverage for REG Basketball Men, Basketball Women and Volleyball.
Institutional ecosystem
Our Partners
Organizations working with REG to advance Rwanda’s energy sector.
Rwanda Development Board (RDB)
Rwanda Environment Management Authority
Rwanda Utilities Regulatory Authority
Rwanda Standards Board
Private Sector Federation of Rwanda
Japan International Cooperation Agency (JICA)
Nordic Development Fund (NDF)
OPEC Fund for International Development
Saudi Fund for Development
World Bank
Need assistance?
Use an official REG support channel
Browse approved FAQs, find a branch or contact the call center for unresolved customer-service questions.